IT/IS Support Specialist – part time 2017-12-12T18:56:00+00:00

IT/IS Support Specialist – part time

Reports to:    Director of Operations

Department:   Operations

Job Summary:   Serve as the point of contact for internal clients seeking IT/IS assistance.  Work collaboratively with members of the various business segments to enable users to work efficiently and minimize downtime. Support LKQ for external service or equipment providers related to IS / IT systems.

Primary Functions:

  • Provide support for Act, Smartsheet and other software programs as needed
  • Manage users, distribution groups and shared mailboxes in Office 365
  • Setup accounts for new employees. Shut down accounts when employees leave the company
  • Manage purchase of PC’s and accessories
  • Administer employee accounts on work related websites
  • Responsible for physical setup of all computer, computer accessories and office telephones
  • Coordinate with LKQ tech support on escalated employee issues and any server maintenance
  • Coordinate with LKQ tech support on any PC or server hardware failures
  • Be familiar with LKQ’s cell phone policy and assist employees with any issues
  • Fix minor technology issues and coordinate with LKQ tech support on any serious problems
  • Manage spare computer and telephone equipment
  • Coordinate with LKQ on Quantum and Act software upgrades
  • Assist LKQ tech support with computers for new employees and equipment upgrades
  • Provide back up support Quantum Control software

Skills / Experience Required:

  • Proficient in Microsoft Office products and other software used within the business.  Experience with Act! By Sage is a plus.
  • Highly-motivated and self-directed
  • Excellent troubleshooting and problem-solving skills
  • Detail oriented
  • Excellent communication skills
  • Able to maintain a collaborative environment
  • A positive attitude

Education Required:

Associates Degree in Information Systems or equivalent years of experience

Please fill out this form and upload your resume in PDF or Word format. 

620 E. Ellis Road,
Muskegon, MI 49441

Phone: 231-799-9000

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